Over 60? Join the NEW Platinum Club

Please note this is a new loyalty system and your existing Platinum Card will not work.

Join now in 3 easy steps to receive 500 bonus points

Register for the Platinum Club (Step 1):

Download the Castle Carvery App and Sign Up (Step 2):

Link your Platinum Club Number to the App (Step 3)

 

Check your balance:

For help click here:
Step 1 | Step 2 | Step 3

Welcome to the New Platinum Club!

Sign up and earn 5 points for every £1 spent on Food, Monday to Saturday.
Points can then be exchanged for rewards for complimentary food and drink.
Present your QR code on your smartphone to your server.

Sign Up Bonus – 500 points
£1 Food spend = 5 points

Current Rewards
300 Points = Hot Beverage
450 Points = Drink
550 Points = Starter
550 Points = Dessert
650 Points = Light Bites
1000 Points = Carvery (Mon – Fri)
1250 Points = Traditional Favourites
1250 Points = Gourmet Burgers
1250 Points = Fish Dishes
1500 Points = Steak & Grills
1750 Points = Bottle of Wine

Please note this is a new loyalty system and your existing Platinum Card will not work.

We are currently working on a card solution for customers who don’t have access to a smartphone.

PLEASE READ OUR PRIVACY POLICY (HOW WE USE YOUR DATA) BEFORE SIGNING UP FOR YOUR LOYALTY CARD HERE

Terms and Conditions apply

1: CLICK HERE to sign up to platinum club.

IMPORTANT: At this time no physical cards can be used with the system, so all customers must select ‘No’

2: Fill out the ‘Your details’ form and press ‘Continue’.
First Name, Last Name and Email are all required fields.

Please Note: Each Email address and Mobile Phone number can only be registered to the Platinum Club once.
Potential Error: When completing Email and Email Confirmation the system will say ‘Values must equal’ if there is a capitalisation difference i.e. hello does not equal Hello.

3: Next enter your Date of Birth and press ‘Continue’. Please note you must be over 60 years old to sign up.

4: Agree to terms and conditions to continue (which you can read via the link)
You need to Opt-in for Email marketing in order to receive exclusive special offers and discounts.

5: Once registered customers will be sent the following example email:

This email contains your new Platinum Club Loyalty Number which can now be linked to the Castle Carvery App.
Your pin is only required if you want to check you points balance via our website rather than using the app.

1: Download the Castle Carvery App:

2: Once downloaded press the Sign In/Sign Up button (Press the three lines top left to show all options)

3: Press the red sign up button below.

4: Fill out the ‘Sign Up’ form and press ‘Sign Up’.
First Name, Last Name, Date of Birth, Email and Password are all required fields.
You need to Opt-in for Email marketing in order to receive exclusive special offers and discounts.

When creating a password it must contain 3 of the following: Uppercase, Lowercase, Number or Special Character.
Please Note; If wanting to link with Platinum Club your email MUST be the same as the email address used when you registered for the Platinum Club in Step 1.

1: Now you are signed in and registered as a Platinum Club member you can link your accounts together.
To begin go to ‘My Platinum Club Number’

2: Press ‘ADD LOYALTY CARD’

3: To add a Platinum Club loyalty number first add the Loyalty Number you were emailed and then the email address it was sent to in Step 1.
IMPORTANT: To verify your Loyalty Card the email address used to sign up for the app and Platinum Club MUST be the same.

You will now be able to view your Platinum Club number via the ‘My Platinum Club Number’ section.

This will show your loyalty number and a QR Code which the server can scan.
You will also automatically receive points when you order via the app.

‘VIEW MY BALANCE’ is where you will see your current Point Balance which should be 500 sign-up bonus points.
Below is a list of items you can exchange your points for, to do this ask your server to apply an offer when ordering in person.